Your privacy is important to Syntek. This policy explains how Syntek collects, uses, and protects your personal information.
Last Updated: 12th January 2026
1. Introduction
Syntek is committed to protecting your privacy and personal data. This Privacy Policy explains how Syntek collects, uses, stores, and protects your information when you use the Syntek website and services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Syntek Contact Email:info@syntekstudio.com Address: 79 Lynton Road, Chesham, Buckinghamshire, HP5 2BS, United Kingdom
2. Information Syntek Collects
2.1 Information You Provide
When you use the Syntek contact form or communicate with Syntek, the following information is collected:
Contact Information: Name, email address, phone number (optional)
Organisation Information: Organisation type (corporate, charity, or church)
Communication Data: Messages, enquiries, and any other information you choose to provide
2.2 Information Automatically Collected
When you visit the Syntek website, the following information may be automatically collected:
Technical Data: IP address, browser type and version, time zone setting, operating system
Usage Data: Information about how you use the website, pages visited, time spent on pages
Cookie Data: Information from cookies stored on your device (see Cookie Policy below)
3. How Syntek Uses Your Information
Syntek uses your personal data for the following purposes:
Communication: To respond to your enquiries and provide customer support
Service Delivery: To provide quotes, proposals, and deliver digital consultancy services
Website Improvement: To understand how visitors use the website and improve user experience
Legal Compliance: To comply with legal obligations and protect legal rights
Marketing: To send you relevant information about Syntek services (only with your consent)
3.1 Legal Basis for Processing
Syntek processes your personal data based on the following legal grounds:
Consent: You have given clear consent for Syntek to process your data for specific purposes
Contract: Processing is necessary to fulfil a contract with you or to take steps at your request
Legal Obligation: Processing is necessary to comply with the law
Legitimate Interests: Processing is necessary for legitimate business interests, provided this does not override your rights
4. Third-Party Services
Syntek uses the following third-party services that may process your data:
4.1 Cloudinary
Syntek uses Cloudinary for image hosting and optimisation. When you load images on the website, your browser connects to Cloudinary's servers.
Cloudinary Privacy Policy
4.2 Web3Forms
The Syntek contact form uses Web3Forms to process form submissions securely. Your form data is transmitted securely and processed according to Web3Forms' privacy policy.
Web3Forms Privacy Policy
4.3 AWS S3
The Syntek website is hosted on Amazon Web Services (AWS) S3. AWS may collect technical data such as IP addresses for security and performance purposes.
AWS Privacy Policy
5. Cookies and Tracking
Syntek uses cookies and similar tracking technologies to improve your experience on the website. Cookies are small text files stored on your device that help Syntek understand how you use the website.
5.1 Types of Cookies Used
Necessary Cookies: Essential for the website to function properly (e.g., cookie consent preferences)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help Syntek understand how visitors use the website
Marketing Cookies: Used to deliver relevant advertisements
You can manage your cookie preferences at any time by clicking the button below or updating your browser settings.
6. Data Security
Syntek implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
SSL/TLS encryption for data transmission
Secure hosting infrastructure with AWS
Access controls and authentication
Regular security assessments and updates
However, no method of transmission over the internet is 100% secure. Whilst Syntek strives to protect your data, absolute security cannot be guaranteed.
7. Data Retention
Syntek retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Contact Form Enquiries: Retained for up to 2 years for customer service purposes
Client Data: Retained for the duration of the business relationship plus 6 years for legal and tax purposes
Cookie Data: Retained for up to 12 months (preference cookies)
8. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Request limitation on how Syntek uses your data
Right to Data Portability: Request transfer of your data to another organisation
Right to Object: Object to processing based on legitimate interests or for direct marketing
Rights Related to Automated Decision-Making: Request human review of automated decisions
To exercise any of these rights, please contact Syntek at info@syntekstudio.com. Syntek will respond to your request within one month.
9. International Data Transfers
Some third-party service providers used by Syntek are based outside the UK and European Economic Area (EEA). When data is transferred internationally, Syntek ensures appropriate safeguards are in place, such as:
Standard Contractual Clauses approved by the UK Information Commissioner's Office
Adequacy decisions by the UK government
Privacy Shield certification (where applicable)
10. Children's Privacy
Syntek services are not intended for children under 16 years of age. Syntek does not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided Syntek with personal data, please contact Syntek.
11. Changes to This Privacy Policy
Syntek may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Syntek will notify you of any significant changes by posting a notice on the website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.
12. Contact Syntek
If you have any questions, concerns, or requests regarding this Privacy Policy or how Syntek handles your personal data, please contact Syntek:
Address: 79 Lynton Road, Chesham, Buckinghamshire, HP5 2BS, United Kingdom
12.1 Complaints
If you believe Syntek has not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):